FAQ Help Center
๐ฆ Shipping & Order Information
Shipping Notice
Due to seasonal demand, some carriers may experience short delays.
Tracking details are typically sent within 5โ10 business days after your order is processed.
Thank you for your patience โ our team is actively working to deliver all orders as quickly as possible.
๐ Contact Information
๐ง Email: support@luceroni.com
๐ Customer Support Hours:
Monday โ Saturday ยท 8:00 AM โ 5:00 PM (EST)
Our team will review your request and respond as soon as possible.
๐บ๐ธ Shipping Times โ United States
Orders are typically processed within 2โ4 business days.
Standard delivery takes 7โ14 business days, depending on location and carrier conditions.
๐ International Shipping
Yes โ Luceroniโข ships internationally and serves customers worldwide.
International orders typically arrive within 7โ15 business days, depending on destination and local carrier processing.
๐ Tracking Your Order
Once your order ships, youโll receive a confirmation email with your tracking number and tracking link.
If tracking updates are not immediately visible, please allow time for the carrier to scan the package. Once the shipment reaches your country, tracking may continue with the local postal service.
๐ฆ My Package Hasnโt Arrived
If your order has not arrived within the estimated delivery window, please contact us so we can assist you.
We also recommend checking with neighbors or your local carrier, as packages may occasionally be delivered nearby.
๐ Gift Orders
We do not include pricing information inside our packages.
If youโre sending an order as a gift, pricing details are shared only via email.
๐ How to Place an Order
-
Select your preferred style and size on the product page
-
Click Add to Cart
-
Complete checkout securely
Youโll receive a confirmation email once your order is placed.
๐๏ธ Forgot to Apply a Discount Code?
No problem.
Please email us with:
-
Your order number
-
The email used at checkout
-
The discount code
Weโll be happy to assist.
๐ง Didnโt Receive a Confirmation Email?
Please check your spam or promotions folder.
If youโre still unable to locate it, contact us and weโll confirm your order details.
๐ฆ Multiple Items in One Order
To ensure faster delivery, items may ship separately from different fulfillment locations.
If your order arrives in multiple packages, thereโs no need to worry โ all items are on the way.
๐ Payment & Data Security
Your privacy and security are important to us.
-
All payments are processed through PCI-compliant systems
-
Our website uses SSL encryption to protect your personal information
-
You can verify this by the secure โhttps://โ and lock icon in your browser
Luceroniโข follows industry-standard security practices to ensure a safe shopping experience.
๐ฉ Need Assistance?
For any questions or concerns, please contact our support team:
๐ง support@luceroni.com
Thank you for choosing Luceroniโข
โ The Luceroniโข Team