FAQ Help Center

📦 Shipping & Order Information

Shipping Notice

Due to seasonal demand, some carriers may experience short delays.
Tracking details are typically sent within 5–10 business days after your order is processed.

Thank you for your patience — our team is actively working to deliver all orders as quickly as possible.

📞 Contact Information

📧 Email: support@luceroni.com

🕘 Customer Support Hours:
Monday – Friday · 9:00 AM – 6:00 PM (EASTERN TIME)

Our team will review your request and respond within our business hours.

🇺🇸 Shipping Times — United States

Orders are typically processed within 2–4 business days.
Standard delivery takes 5–7 business days, depending on location and carrier conditions.

🌍 International Shipping

Yes — Luceroni™ ships internationally and serves customers worldwide.

International orders typically arrive within 7–15 business days, depending on destination and local carrier processing.

📍 Tracking Your Order

Once your order ships, you’ll receive a confirmation email with your tracking number and tracking link.

If tracking updates are not immediately visible, please allow time for the carrier to scan the package. Once the shipment reaches your country, tracking may continue with the local postal service.

📦 My Package Hasn’t Arrived

If your order has not arrived within the estimated delivery window, please contact us so we can assist you.

We also recommend checking with neighbors or your local carrier, as packages may occasionally be delivered nearby.

How Do Subscriptions Work on Some Products?

Some of the products we offer include a discounted subscription option.

By selecting this option, you agree to receive the product automatically at the selected delivery frequency (monthly or as indicated on the product page) in exchange for an exclusive subscriber discount.

💡 Why is the discount higher?
Because subscription products require a minimum commitment of 2 orders. This allows us to plan inventory and offer better pricing to our recurring customers.

📦 Minimum Commitment:
Subscriptions may be canceled or paused after your second order has been processed.

Once the minimum period is completed, you may:

  • ✅ Cancel your subscription

  • ✅ Pause it temporarily

  • ✅ Modify your delivery frequency

Simply contact our support team and we will gladly assist you. We're here to help 🤍

🎁 Gift Orders

We do not include pricing information inside our packages.
If you’re sending an order as a gift, pricing details are shared only via email.

🛒 How to Place an Order

  1. Select your preferred style and size on the product page

  2. Click Add to Cart

  3. Complete checkout securely

You’ll receive a confirmation email once your order is placed.

🎟️ Forgot to Apply a Discount Code?

No problem.
Please email us with:

  • Your order number

  • The email used at checkout

  • The discount code

We’ll be happy to assist.

📧 Didn’t Receive a Confirmation Email?

Please check your spam or promotions folder.
If you’re still unable to locate it, contact us and we’ll confirm your order details.

📦 Multiple Items in One Order

To ensure faster delivery, items may ship separately from different fulfillment locations.
If your order arrives in multiple packages, there’s no need to worry — all items are on the way.

🔒 Payment & Data Security

Your privacy and security are important to us.

  • All payments are processed through PCI-compliant systems

  • Our website uses SSL encryption to protect your personal information

  • You can verify this by the secure “https://” and lock icon in your browser

Luceroni™ follows industry-standard security practices to ensure a safe shopping experience.

📩 Need Assistance?

For any questions or concerns, please contact our support team:

📧 support@luceroni.com

Thank you for choosing Luceroni™
— The Luceroni™ Team